What Our Legal Terms Actually Cover
Our terms exist to give you a clear picture of what we commit to, and what you agree to when you hold an account with us. The moment you register and fund your account — whether through Touch 'n Go eWallet, Boost, or GrabPay — the
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legal relationship begins. We collect only the account data needed to verify your identity, process your wallet transactions, and keep your activity secure. We do not sell your data to third parties, and we do not share it with advertisers. Jurisdiction matters here: your right to
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access the platform and the enforceability of these terms depend on the laws of your region, and we will always tell you if something changes that affects your region. When a payment dispute arises — say a DuitNow transfer that did not reflect on your account
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balance — our process is to cross-check the transaction record against your wallet provider's log before any adjustment is made. If a clause in these terms conflicts with local consumer-protection law in Malaysia, local law takes precedence. We update these terms when our products, payment rails,
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or legal obligations change, and we notify registered accounts before those changes take effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.